Nobody really likes call centers. Most companies that have them only have them reluctantly. The people who work in them would often rather be anywhere else. And the people who have to call them — which includes just about everybody — find them frustrating. But they’re a fact of modern life and won’t be going away any time soon. So why do they annoy us so much and what can we do about it? The Workings of a Call Center When you dial into a call center, you may think you’re calling a branch of your bank, or your internet provider,...
Read the full article: Why Call Centers Always Make You Wait Forever
via MakeUseOf
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